Pickup & payment policy

The planned Boroko pilot

KaiLink’s lunch pre-order pilot is in development. No food partners are confirmed, and pre-orders are not open. Meals, PGK prices, order cutoffs and pickup arrangements will be published only after a food partner confirms them.

Pickup at the food partner

When the trial opens, customers will collect confirmed meals at the food partner’s location at the agreed time. The seller must confirm availability before an order is confirmed. Delivery is not offered in this pilot.

Pay the food partner directly

Customers will pay the food partner directly using the arrangement stated with the confirmed menu. KaiLink does not take checkout payments for this pilot. Any agreed coordination fees will be disclosed before customers confirm.

Changes and cancellations

Payment, cancellation and pickup responsibilities will be agreed with the food partner before orders open and shared with customers before confirmation.